All part of the service

People who are not yet Bateman drivers often ask us why we’re famous for back up? Our answer is simple; aftercare comes first because as farmers ourselves, we understand the costly downside of downtime.

Keeping our customers’ machines up and running, around the clock, relies on our team of dedicated in-house sprayer specialists and service engineers. Backing them up is our parts department.

Another unique feature of Bateman is the range and depth of parts we manufacture and stock for all models and eras of our sprayers. It’s not unusual to receive a call from the new owner of a legacy Bateman in need of a part and to their mind a minor miracle, only to find that we do indeed still stock the very part they require.

Of course, whilst we can’t guarantee that we’ve always got a steering arm for a 1990 Hi Lo in stock,
we can quickly make one. That’s the beauty of manufacturing our machines entirely in-house; whether you need an entire cab or just a nut and bolt, we’ve got you covered.

We’re constantly improving the performance of our components. Another benefit of running our own team of service engineers is the feedback they provide on parts in the field. For example, following such feedback our design team recently changed the shape of the kingpin on our wishbones. The devil as they say is in the detail.
During peak spraying season we increase the numbers of popular parts on the shelf, our aim is for next day delivery for standard items. However, on the odd occasion, we have to answer an emergency call for a non-standard part. If a customer needs a particular component, we’ll pull out all the stops and even courier the part ourselves.

At Bateman our customers always come first. Whisper it, occasionally we have been known to help owners of other makes of sprayers struggling to find parts. Which just goes to prove, when you need Bateman, our service is a class apart.